Period
Year
Volume chart
Total call volume
—
911 + non-emergency inbound + outbound
Days meeting NENA
—
≥90% answered ≤15s (days with 911)
Selected range
—
—
Total 911
—
Inbound answered + abandoned
NENA ≤15s
—
Weighted % of answer-time totals
Avg duration
—
Call-count weighted (all types)
Abandoned rate
—
911 abandoned / total
Non-emerg inbound
—
Administrative inbound
Outbound
—
Administrative outbound
911 volume & answer time
Bars = 911 total · Gold line = % answered ≤15s · Red dashed = NENA 90% referenceDaily NENA compliance heatmap
Columns ≈ weeks (Sun→Sat). Empty = zero / missing 911 volume.
No 911 / gap
<90%
90–95%
95–98%
98–100%
100%
Avg 911 volume by day of week
Avg % ≤15s by day of week
Daily detail
Newest first · NENA Meet = day with 911 volume and % ≤15s ≥ 90%| Date | Total 911 | Answered | Abandoned | % ≤15s | Avg duration | NENA |
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